Privacy Policy

At Marlou Mobile Hairdresser, we value your privacy and are committed to protecting the personal information you share with us through our website.

This Privacy Policy explains what information we collect, how we use it, and how it is stored and protected.

1. Who We Are

Marlou Mobile Hairdresser is operated by Marianna Pierre Louis, an independent hairdresser based in Miami Beach, Florida, offering professional hair services at home and in salon.

Website: https://marloumobilehair.com

2. Information We Collect

When you submit an appointment request through our website, we collect the following information:

• Personal details: Your name and contact information (phone number and/or email address).
• Appointment details: The service requested, preferred date and time, and appointment location or service area.
• Additional information: Any notes or special requests you voluntarily provide.

This information is collected directly from you when you complete and submit our booking form.

No payment information is collected through the appointment request form.

3. How We Use Your Information

The information collected is used exclusively to:

• Process and organize appointment requests.
• Contact you regarding appointment availability and confirmation.
• Coordinate the requested services.
• Respond to booking-related questions or changes.

We do not sell booking information or use it for targeted advertising.

4. Data Storage and Security

Booking information is securely stored in a PostgreSQL database hosted by Neon.

Access to appointment records is restricted to authorized personnel responsible for managing bookings.

We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

5. Data Retention

Booking information is retained for as long as needed to manage appointments and related communications.

Records are removed during periodic database cleanups when they are no longer necessary, subject to any applicable legal or legitimate recordkeeping requirements.

6. Third-Party Service Providers

We use third-party technical services, including Neon for database hosting, to operate our website and manage appointment requests.

These providers process information as necessary to deliver their technical services.

We do not sell personal information to third parties.

7. Booking Information Requests

If you need to update information associated with an appointment, have questions about an existing booking record, or would like to request its removal, you may contact us using the details below.

We review such requests in accordance with applicable legal requirements and legitimate business needs. We may need to verify your identity before disclosing or changing booking information.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, booking process, or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

9. Contact

For questions about your booking information or this Privacy Policy: